Privacy Policy

1. Introduction

Ateevo ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our point-of-sale service ("Service"). By using our Service, you agree to the practices described in this Policy.

2. Information We Collect

A. Personal Information

Account Information: When you sign up for an account, we may collect personal details such as your name, email address, phone number, and other contact information.

Business Information: If applicable, details related to your business operations, including integration data from platforms like Shopify and Medusa.

B. Transactional and Usage Data

Usage Data: Information regarding your interactions with our Service, including log data, device information, and usage patterns.

Transactional Data: Data necessary to facilitate transactions. Importantly, we do not store any credit card details. All payment processing is handled through PCI-compliant payment processors.

3. How We Use Your Information

To Provide and Maintain the Service: This includes account creation, payment processing, and integration with third-party platforms.

For Customer Support: To respond to inquiries, provide support, and communicate updates.

To Improve Our Service: Analyzing usage data to enhance functionality and user experience.

Compliance and Legal Obligations: Ensuring our practices meet industry regulations and legal requirements.

4. Third-Party Integrations

Our Service integrates with various platforms offerring e-commerce, inventory management, payment processing and other services to enhance the customers' experience with our point-of-sale software. These integrations may involve the transfer of necessary data to these platforms. We ensure that:

• All data sharing occurs under strict security protocols.
• We maintain formal data processing agreements with our partners to ensure they comply with our data protection standards.

5. Payment Processing and Security

PCI Compliance: All payment transactions are processed exclusively through PCI-compliant payment processors. We do not store any credit card information on our servers.

Data Encryption: All data transmitted over our Service is encrypted via TLS, and we use modern security standards for data stored in our databases.

Security Audits: We conduct regular security assessments to ensure our systems remain secure and adhere to industry best practices.

6. Data Breach Protocols

In the unlikely event of a data breach, we have established procedures to ensure swift action:

Notification: Affected users and the Office of the Privacy Commissioner of Canada will be notified as per the guidelines established by the Commissioner's office.

Mitigation: Immediate steps will be taken to secure our systems and investigate the breach.

7. Employee Training and Access Controls

We are committed to maintaining a secure environment by:

Employee Training: Regular training programs on data security and privacy best practices for all employees.

Access Controls: Implementing robust access controls including, but not limited to, role-based access and multi-factor authentication.

8. Data Sharing and Disclosure

Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, hosting, and analytics.

Legal Requirements: We may disclose information when required by law or to protect our rights, users, or the public.

Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction, subject to applicable privacy safeguards.

9. Data Retention

We retain personal data only for as long as necessary to provide the Service and for legitimate business purposes. Data deletion requests can be submitted in accordance with your rights described below.

10. Your Rights and Choices

Access and Correction: You may request access to or correction of your personal information.

Data Portability: You may request a copy of your data in a portable format.

Opt-Out: You can opt out of marketing communications by following the unsubscribe instructions provided in those communications.

Data Deletion: Subject to legal requirements, you may request the deletion of your personal information.

11. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience while using Ateevo website and/or product(s).

12. Children's Privacy

Our Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children under 18. If you believe that we have collected such information, please contact us immediately.

13. Compliance with Regulations

We are committed to complying with relevant privacy laws and regulations, including:

PIPEDA: Our practices comply with the Personal Information Protection and Electronic Documents Act in Canada.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Policy periodically.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info[at]ateevo.com